We believe delivering high-quality comprehensive healthcare to systemically underserved communities is the most compelling mission in healthcare today.
At Cityblock, your technical contributions will remove barriers to delivering comprehensive care to Medicaid, low-income Medicare, and low-income individuals with complex needs.
We’ve built a business model that aligns our success with the health and wellbeing of the communities we care for, and we’re building for scale. We’re still in the early days of this journey — and we’ll be more likely to succeed with you on the team.
Health inequity in America is one of the most critical challenges of our time.
At Cityblock, we’re applying modern technology to an outdated and systemically-biased healthcare industry.
Background
A mission that needs your talents
Business Model
Who we serve
We work with health insurance plans to identify populations who are structurally at risk and experiencing thousands of dollars a year in potentially avoidable emergency room services and healthcare procedures. These populations often have chronic healthcare conditions whose care is complicated by upstream systemic factors like housing, economic stability, social supports, and behavioral health access.
What we do
We bring together an integrated team of primary care doctors, social workers, behavioral health specialists, nurses, and care managers to help our members take control of their health on their own terms. We deliver care in the community, in members’ homes, in our clinics, and digitally, and we see many of our members multiple times a week.
How we build a financially sustainable business
When our members receive better care, they have better health outcomes. When they have better health outcomes, costs go down across the board. Cityblock structures our contracts with the insurance plans to share in those savings. That means we succeed as a business by doing right by our members.
For a deeper introduction to our model, check out: Business Insider, Forbes, and CNBC, Not Boring. Our company blog (here and here).
The Technology Opportunity
Our product is better healthcare delivery, and technology is our key to unlocking that at scale.
Member Engagement
We’re member-first, community-oriented, and trauma-informed. Our populations face systemic barriers to engaging in healthcare, making it hard to deliver meaningful and consistent care. We’re taking advantage of the best D2C acquisition and growth technology tactics to deliver a high-trust, low-friction, concierge-like healthcare service that stretches both online and offline.
Decision Support
Our populations have significant heterogeneity and year-to-year medical cost volatility, making it hard to predict and deliver the right interventions. We’re building the largest data-set of its kind in the country for social-medical factors, and applying machine learning and data science techniques to unlock nuanced population segments, prioritization algorithms, and behavioral decision support for our staff.
Staff Collaboration
Cityblock is on pace to hire thousands of new staff each year and we’re asking them to deliver a care model that’s very different from the industry norm. We’re building a whole new suite of multi-player tools to unlock collaboration and steer operations for our unusually interdisciplinary care teams.
Who we are
A mission-driven team
By the numbers
40
Open roles over the next six months
48%
The percent of our technical staff who are women or non-binary
25%
The percent of our technical staff who are BIPOC
Why Cityblock?
Over the last two years, we’ve hired individuals from a variety of backgrounds, including social workers, music majors, art majors, construction managers, call center associates, and accountants. We hire from FANG and Deloitte, and we also hire from Teach for America and community non-profits.
Meredith Welch
Software Engineer
I started with Cityblock on our clinical operations team, after having come from Oscar Health as an early employee. Over the next two years, Cityblock supported me as I decided to pivot my career to engineering, taking 3 months off to pursue a coding bootcamp and then transitioning into a full-time engineering role after my maternity leave. I love being part of the engineering team at Cityblock because of how authentically we get to build relationships with our front-line clinicians and caregivers.
Craig Spaeth
Engineering Director
One thing I love about the NYC tech scene is the mission-bent focus. I’ve worked in a number of different industries previously and now I love that at Cityblock I can work on hard problems in support of a truly meaningful social problem.
Tiffany Ton
Senior Product Designer
Working at Cityblock is a collaboration between product, design, engineering, and clinical leaders with deep subject matter expertise because solving complex problems requires a diversity of expertise. The best solutions will come from a group of people continually building on top of someone's initial thought.
Liza Fryberger
Head of Product
At Cityblock, we don’t hire for experience managing a JIRA board, we want folks with empathy, data chops, and excitement for the work. I love to hire and grow people with deep skill sets from backgrounds like business analytics, social work, healthcare consulting and teach them to talk the talk of traditional product development.
Liza Fryberger
Head of Product
At Cityblock, we don’t hire for experience managing a JIRA board, we want folks with empathy, data chops, and excitement for the work. I love to hire and grow people with deep skill sets from backgrounds like business analytics, social work, healthcare consulting and teach them to talk the talk of traditional product development.
Joju Olaode
Software Engineer
I joined Cityblock because of the amazing community-embedded approach, and the opportunity to use new tech to positively shape and change the face of healthcare. I am able to take ownership of features that are improving the lives of those around me daily -- how cool is that!
Charlie Croom
Senior Director of Engineering
I've always loved leveraging technology to solve problems in the world, and Cityblock feels like one of the most direct ways to do that. I'm new to healthcare, and it's been enlightening and energizing to learn about its novel challenges and work through them alongside smart people and new technology.
Christina Keesecker
Senior Director of Analytics
The technical expertise of my colleagues and complexity of data problems we are working on is like no other organization I’ve worked for in the past. Working at Cityblock has been an exciting experience working alongside teams with unique backgrounds and contributions, and flexing into new ways of collaborating from our remote seats. Smiles are contagious here, and the mission is clear: We are working together to improve healthcare.
Where we work
Cityblock opened our offices in Brooklyn, NY — the community where our first cohort of members lives. We're fond of our history there and many staff live in the neighborhood.
In 2020 we transitioned to a remote-first workplace, first motivated by Covid safety but now a core part of how we operate and hire. Today our team is fully remote by default.
Atlanta, GA
Bellerose, NY
Berkeley, CA
Boston, MA
Brooklyn, NY
Chicago, IL
Clyde Hill, WA
Denver, Co
East Hampton, NY
East Worcester, NY
Fort Lauderdale, FL
Glen Cove, NY
Jersey City, NJ
Lake Worth, FL
Los Altos, CA
Los Angeles, CA
Manhattan, NY
Maplewood, NJ
Miami, FL
Northampton, MA
Plymouth, MN
Point of Rocks, MD
Reading, MA
Redding, CT
Running Springs, CA
Tempe, Arizona
Woodside, CA
Woodside, NY
How We Work
Our experience of building
We build collaborative, autonomous teams
You’ll work on a small, cross-functional team of 5-7 tackling business and technology problems. You’ll connect with your team every day through standups, pair programming, design sprints, and regular feedback reviews. We ensure every scrum team maintains a healthy staff size to enable agility—not too small or too large. We also ensure we're consistently improving through sprintly retros and quarterly team scorecards to monitor fundamentals like psychology safety, predictable velocity, and driving impact through outcomes over output.
We are agile in approach
Our teams follow iterative, hypothesis-driven, and data-informed development practices. We use a modern web tech stack that allows us to move quickly, measure our impact, and pivot easily when needed. Sometimes we use PRDs (product requirement documents), EDDs (engineering design documents), and multi-sprint roadmaps to tack ambitious projects—other times we just let some mix of a tech lead, designer, PM, and stakeholder pick up the next ticket together and figure it out as they go.
We enjoy direct access to front-line care teams
When you release new tools, you’ll be in a Cityblock Slack channel with teams in the field using your systems to care for our members. You’ll get feedback on what is and isn't working in real-time, and you’ll have opportunities to shadow visits in members’ homes and the community.
We have some fun
While the context is serious, the work can be fun. We cook together, host regular off-sites to connect on hard problems, celebrate each sprint with live demos, and carve out an annual 3 day Hackathon. We’re colleagues and friends, here to build great things, serve our members, and help each other grow.
What We Build
Under the hood
We're using the best selection of modern tools in our stack to tackle the ever-changing and decades-old landscape of health data and logic.
Commons: Our homegrown tool for care teams
At the center of our tech stack is a tool we've built in-house for our care teams called Commons. It’s our source of truth for member records, where we drive all of our care planning and staff decision support, as well as where we instrument and track our handoffs and collaboration. Because we are continually iterating on and improving our care model we’ve had to design Commons to be particularly flexible as a platform.
One of the first big projects I led was implementing a custom content management system layer that could handle all of our ongoing logic localization by location and line of business.
Owen Tran, Senior Product Manager
Joined Cityblock Dec 2018
A modern call center: Flexibility to meet members where they are
Engaging our members in a frequent and trusted relationship is *the* single most important step towards unlocking better member health. Easier said than done when you consider the structural barriers our members face in terms of transportation, address stability, smartphone access, and technical literacy.
Over the last year, we’ve rolled out operations across door-to-door campaigns, community events, clinic pop-ups, Android, iOS, direct-mail, SMS, web-video, email, and telephone. Behind all this activity sits an engagement engine and member research function helping us learn, refine, and optimize our approach
Taylor Maynard, User Experience Research
Joined Cityblock June 2019
Commons Companion: Our Chrome-extension for point of care
We wanted a UI that we could control within the clinicians’ Electronic Health Record, built flexibly enough for our teams to move fast and test new content, tools, and decision support for our providers.
So after an initial version that came out of a hackathon, the Commons Companion was born -- a Chrome extension that sits inside the EHR and surfaces custom tools, recommendations, context, and notifications to our clinicians, without them feeling the burden of switching screens.
Dani Swaiman, Product Manager
Joined Cityblock Jul 2021
Making Progress in Care Actionable: Meeting data accuracy goals and closing data lag gaps
The ability to quantitatively measure ourselves as providers of care to our members is crucial to our ability to improve and celebrate the way we deliver care. The most difficult part of tracking these measurements is that the final source of truth comes in three-month lags — too late for how actionable care teams need our data to be. To solve this, we came up with a data application built on an event-driven architecture that keeps track of these measurements with data from our EHR’s.
Lauren Friedmann, Staff Software Engineer
Joined Cityblock Sep 2019
Join Us
Careers on our team
Eager to help build solutions for one of the most critical challenges of our time? We’re excited to meet you. Here’s what you can expect from our interview process:
We can’t wait to meet you!